Return & Refund Policy

30-Day Return Trial

At Official KEEN Site - Consciously Created Footwear for a Better Planet KEEN Footwear, you have a 30-day trial period starting from your purchase date to evaluate your footwear. During this time, you may try your new shoes with light use to ensure they meet your expectations.

If you decide the product is not right for you, you may return it within 30 days under these conditions:

Items must be in new, unworn condition, without heavy dirt or scuffs.
Original packaging must be included.

Footwear showing wear beyond a brief trial is ineligible for return.

Non-Returnable Items

Returns are not accepted for:

Products purchased from unauthorized sellers or other retailers.
Returns submitted after the 30-day return window.
Gift cards, which are non-refundable.

Return Shipping

For customers in the lower 48 states, Official KEEN Site provides prepaid return shipping at no cost. After you initiate your return, you will receive a prepaid return label, valid for 30 days from issuance, to use for your shipment.

If your order was shipped to Alaska, Hawaii, Puerto Rico, Guam, or other outlying areas, you are responsible for return shipping costs.

How to Initiate a Return

Access the returns portal on the Official KEEN Site and enter your order number.
If eligible, print the prepaid return shipping label provided.
Carefully package your shoes with the original packaging included.
Ship the return within 30 days to maintain your eligibility for a refund.

Refund Processing

Once your returned item arrives at our warehouse, it will be processed within 7-10 business days. You will receive an email confirmation when your refund is issued to your original payment method.

Please note that original shipping fees are not refundable.

Damaged or Incorrect Orders

If your order arrives damaged or if you received an incorrect item, notify Official KEEN Site within 7 days of delivery through the contact form on the website. Providing a photo of the issue helps expedite the process.

We will either replace the item or process a refund based on your preference.

Returns for Gift Purchases

If you are returning an item received as a gift, please contact us via the website’s contact form. Our support team will guide you through a smooth return and refund experience.