Shipping Policy
Order Processing and Delivery
Official KEEN Site - Consciously Created Footwear for a Better Planet KEEN Footwear ships all orders from within the United States. Our warehouse team processes and packs shipments Monday through Friday, excluding holidays.
Orders placed before our daily cutoff typically ship the same business day. Orders placed after the cutoff will be processed and shipped the next business day.
Order preparation time ranges from 1-3 business days before your shipment leaves our facility.
Once your order ships, you will receive a tracking number via email to monitor its progress.
Delivery Timeframe
Standard shipping delivery typically takes between 3-7 business days, depending on your location within the United States.
Shipping Fees and Free Shipping Eligibility
We provide free standard shipping on all orders over $125 shipped within the United States. This discount is automatically applied at checkout for eligible orders.
Shipping Restrictions
- Larger items cannot be shipped to PO boxes. Please provide a physical street address for these orders.
- Smaller items may be shipped to PO boxes without issue.
Changes to Shipping Address
If you need to update your shipping address, please contact us immediately. If your order has not yet been shipped, we can change the address for you.
Once your package is in transit, address modifications must be arranged directly with the carrier.
Tracking and Delivery Support
If your tracking information has not updated in over 5 business days, please reach out to us at thomaspatterson362840@outlook.com for assistance. Occasionally, packages may remain in transit hubs before continuing on their route.
Damaged Packages
If your order arrives damaged, please take photographs of the damage before unpacking all items. Notify us within 7 days so we can work with you to provide a suitable replacement or refund.